William Vambenepe's blog

IT management in a changing IT world

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Archive for the 'ITIL' Category

17
Jun
2008

BMC acquires ITM Software

by William Vambenepe

Another BMC acquisition today: ITM Software. Their software suite is designed to help drive IT decisions from the point of view of their business impact.

This is important, of course, for all the reasons that BMC, HP, Oracle and others have been explaining for a while (how often have you heard the word “alignment” over the last three years, compared to the previous thirty?). It’s becoming even more important now, as the options for IT sourcing (from the traditional “give it all to Unisys”, to SaaS, to running your own apps in a utility computing environment…) are multiplicating. Choosing between Intel and AMD CPUs in your datacenter is a technical decision, but choosing between an on-premise application, a SaaS application and running your application on EC2 is driven by business considerations of cost, risks, control, flexibility, etc. And it’s not just a one-time decision, it’s the day to day management that follows these decisions.

I don’t know much about the current ITM offering, but it was never clear to me how much they could deliver as a narrow layer, separate from the heavy-duty IT management stack (I can see how they would deliver financial and project management tools, but what about *really* linking day to day IT administration decisions to the business impact). Being part of BMC, presumably allowing deeper integration into real IT management operations, seems to make sense.

I just wish they didn’t make it sound so easy: “BMC’s purchase of ITM Software creates a unique, integrated solution that provides customers with a single comprehensive view into…”. So just signing the check creates the integration? Now I am going to get calls from our execs asking why it takes so much work to integrate acquired products, if BMC can do it the same day they sign the deal…

While I am at it, here is the press release that HP put out to list the announcements at their Software Universe conference this week. I notice that it’s all about new versions of ex-Mercury products. No OpenView, Peregrine or Opsware content, as far as I can tell. Without looking at it in more details I don’t know how different these new versions really are. What appears pretty new is the SaaS offering (also based on Mercury products) at the end of the press release. On the nitpicking side, can anyone tell me what these “static configuration management databases” are that are “unable to support the real-time needs of today’s complex technology environments”? I can see how a “static” database would be hard-pressed to help, but I haven’t noticed any vendor selling read-only config stores.

[UPDATED 2008/6/18: More details about the HP announcement at InfoWorld. Including quotes from my ex-boss Ramin. Congrats on getting UCMDB 7.5 out of the door!]

28
Nov
2007

CMDBf now in the hands of the DMTF

by William Vambenepe

It’s now official, the CMDBf specification has been submitted to the DMTF and will be standardized there. Here is the press release and here is the specification (unchanged) republished on the DMTF site. The CMDBf working group was created a while ago at the DMTF but I didn’t report it since it wasn’t clear to me whether that was public information or not. The press release makes this clear now.

As a side note, this is one of my ongoing frustrations with the DMTF. Almost everything happens in private with no publicly-accessible URL until a press release comes out and of course lots of interesting things happen that don’t get a press release. I have heard many times that the DMTF is working on opening up the process, but I still haven’t seen much change. If this had been OASIS or W3C, the call for formation of the new working group would have been publicly accessible even before the group was created. OK, end of ranting.

As always, there isn’t much useful information to be gleaned from the text of the press release. Only that, as expected, the authors addressed the question of how this relates to CIM, since for many DMTF=CIM. So the press release proactively declares that the CMDBf work will not be limited to CIM-modeled configuration data. What this means in practice will be seen later (e.g. will there be CIM-specific extensions?).

Having seen how executive quotes for press releases get generated I hate to read too much into them, but another thing I can’t help noticing in the press release is that none of the quotes from the companies submitting the specification tout federation, but simply “integration” or “sharing”. For example: “integration and interoperability” (BMC), “share data” (CA), “sharing of information” (HP), “view, track and change information” (IBM), “exchange data” (Microsoft). This more realistic assessment of what the specification does stands in contrast to the way the DMTF presents it in the press release : “this specification provides a standard way to federate management data stored in multiple different data models”. At this point, it doesn’t really provide federation and especially not across different models.

All in all, it’s as good thing for this work to be moved to a standards organization. I may join the CMDBf group at the DMTF to track it, but I don’t plan to engage very much as this area isn’t my focus anymore now that I am at Oracle. But of course everything is linked at some level in the management field.

[UPDATE  on 2007/11/30: two days after posting this message I got the monthly DMTF newsletter which touches on points I raise here. So here are the relevant links. First, Mike Baskey, DMTF Chairman, shares his view on what CMDBf means for DMTF. Second, as if to respond to my rant on the opacity of the DMTF, Josh Cohen, DMTF Vice-chairman, gives an update on process improvements. Some progress indeed, but still a far cry from opening up mailing list archives so that observers can see in real time what issues are addressed and can go back in time to understand how a specific technical decision was made and what were the considerations.]

28
Oct
2007

Review of the CMDBf specification version 1.0

by William Vambenepe

Having read the recently released CMDBf 1.0 specification over the weekend, I see several improvements since 0.95, including:

  • the introduction of depthLimit
  • the lastModified metadata element
  • the ability to specify more than one instanceId in a template
  • the ability to advertise what parts of the specification you implement
  • the definition of faults

But while 1.0 is more complete than 0.95, I think it makes it harder to achieve interoperability. Here are the main friction points for interop:

New role for XPath

The xpathExpression element (which replaces xpath1Selector) changes in two very important ways. First, rather than being limited to XPath 1.0, it now also allows XPath 2.0. Support for this is a lot harder to achieve for people who don’t use XML as the backend format for their data. Considering the current state of adoption of XPath 2.0 and the low level of XML complexity exposed by most CMDB models, I don’t think it was opportune to bring this into CMDBf yet. And my guess is that most implementations will stay away from this. But there is a second change, less obvious but even more problematic. XPath is not just another constraint mechanism for a CMDBf template anymore, one that returns a boolean result indicating whether the instance meets the constraint or not, as it used to be in 0.95. It is now an alternative selection and filtering mechanism that lives in parallel to all the other elements in a template (and can’t mix with them). Overall, I think this change goes too far in the direction of turning a shared agreement to exchange data in XML into an assumption that the internal data models are all based on XML. And the killer with regards to interoperability is that the specification says nothing about how the resulting node sets are serialized in the response. There may be a serialization for the XPath 2.0 model, but there is no such thing for XPath 1.0 and I don’t see in the current state of the specification how two implementations have any chance to interoperate when using this feature.

Introduction of linkDepth

As I mentioned earlier, linkDepth is a very useful addition (even though it pales in comparison to the inferencing capabilities that could have been derived from basing CMDBf on RDF). But it is also a complicated feature. The intermediateItemTemplate attribute is a good re-use of the existing plumbing, but it needs at least a detailed example. I trust that the group will generate one once they’ve caught their breath from putting out the specification.

Service capability metadata

There is a new section (#6) to provide ways to describe what CMDBf features an implementation supports. But it is a very granular representation. Basically, for every feature you can describe if you support it or not. So someone may describe that they support everything inside propertyValue, except for the “like” operator. And someone else might support all the operators but not the caseSensitive modifier. That might be ok for human consumptions, but automated scenarios rely on pre-programmed queries and that is made very hard by all the possible combinations of options. What we need is a few well-defined profiles that people implement fully. Starting of course with a profile that rules out xpathExpression.

Record metadata

This new version introduces metadata on records. While recordId and lastModified are probably well understood and interoperably usable I am a bit more dubious about whether baselineId and snapshotId are going to be interoperable across vendors based on their limited description in the specification. The nice thing is that this metadata can not only be returned but also searched on. Well, at least that’s the intent. But this goes through the recordMetadata attribute on propertyValue which, while present in the pseudo-schema, is missing in the XSD…

The contentSelector element

This new element is more flexible that the propertySubsetDirective element that it replaces. In addition to specifying what properties you want returned it also allows you to specify that you only want certain record types and/or that you only want the record(s) that were used to satisfy constraints in the template. Those are nice additions, but the way the second part is implemented (through the use of the matchedRecords attribute) seems to assume that only one record in the instance was used to match all the constraints in the template. This is not necessarily the case, an instance can be selected by having different records match the different constraints in the template as long as it has at least one matching record per constraint (line 765 says “the item satisfies all the constraints”, not “a record of the item satisfies all the constraints” and you can also see this in the example in section 4.2 where the records mentioned on lines 637 and 639 don’t have to be the same). So do you return all records that have a role in matching the template, or only those (if there is any) that matches all the constraints on their own as the text seems to imply? And if several record combinations inside an instance can be used to match the constraints in a template, do I return all of them or can I just pick any subset that matches? Also, how can I say that I want all records that established the template match, independently of their type? There doesn’t seem to be a way to do this, or is it by putting a contentSelector element with no child element and the matchedRecords attribute set to false? There won’t be much interoperability on this feature until all this is clarified.

Relationships as items

A major change between 0.95 and 1.0 is that now a relationship can match an itemTemplate. For example, if you ask for all items that were modified during the last 24 hours you will get all the items and all the relationships that meet that criteria while in the previous version you’d have to explicitly request the relationships with a relationshipTemplate if you wanted to get them too). There is a good case to be made for either view and the one that works best largely depends on your backend implementation technology (RDF, objects, SQL, CIM…). But the important thing is for the spec to be clear and on this point I think the change wasn’t made explicit enough in the query section of the specification. If Van hadn’t called my attention to this on his blog, I would have missed this important change.

Security boilerplate

There is a person at IBM (probably located in a well-stoked underground bunker in upstate NY) who has instilled the fear of god in all IBM employees (at least all those who author publicly available specifications) and forces them to include a boilerplate “security considerations” section everywhere. I have co-authored several documents with IBM employees and it never fails, even thought it doesn’t add anything useful to the specification. You should see the look of fear on the face of the IBM employees when someone else suggests doing without it. We somehow managed to sneak one such slimmer specification past the IBMers with CMDBf 0.95 but I see that this has been “corrected” in 1.0. I hope that whatever painful punishment Scott, Jacob, Andrew and Mark (or their families and pets) were subjected to in the process by the IBM security ogre wasn’t too cruel. Sure, this doesn’t really impact interoperability, but now that I don’t work for a company that makes money from ink anymore, I have even less patience for this bloating.

OK, that’s enough back seat driving for now. Hopefully the standards group that will take over the specification will address all these questions. In the context of the entire specification, these are pretty small issues and mostly easy to fix. And the CMDBf group can go on to address the hard issues of federation (including security-related issues that abound in this field if one really wants to tackle them). The current specification is a useful graph-oriented query language that is a good match for CMDB data. But it’s really just a query language (plus a simple registration system).

[UPDATE: while updating the CMDBf query algorithm, I noticed another small error: maxIntermediateItems is an attribute in the pseudo-schema but an element in the schema. Something else to fix in the next version.]