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IT management in a changing IT world

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Archive for the 'IT Systems Management' Category

20
May
2008

I have seen the future of CMDBf

by William Vambenepe

I got a sneak peak at CMDBf v2 today.

I am calling it v2 based on the assumption that the one being currently standardized in DMTF will end up being called 1.0 (because it’s the first one out of DMTF) or 1.1 (to prevent confusion with the submitted version).

At the Semantic Technology Conference, David Booth from HP presented his work (along with his partner, Steve Battle from HP Labs) to provide a SPARQL front-end to HP’s Universal CMDB (the engine under what was the Mercury MAM product). Here are the slides.

The mapping from SPARQL to TQL (the native query interface for UCMDB) was made pretty easy by the fact that TQL is a graph-oriented query language. How much harder would it be to similarly transform a CMDBf (v1) query interface into a SPARQL query interface (and vice-versa)? Not much. The only added difficulty would come from the CMDBf XPath constraints. TQL has a property value mechanism that is very similar to CMDBf’s “propertyValue” constraint and maps well to SPARQL functions. The introduction of XPath as a constraint language in CMDBf makes things harder. It could be handled by adding XPath support to the SPARQL engine using function extensibility. Or by turning the entire XML into RDF and emulating XPath in SPARQL. But in either case, you’ll have impedence mismatch at some point because concepts such as element order that exist in XPath have no native equivalent in RDF.

The use of XPath in selectors on the other hand is not a problem. HP’s prototype uses Gloze (available as a Jena package) to turn the XML returned by UCMDB into RDF. An XSLT transform could turn that same XML into a CMDBf-valid XML response instead and that XSLT could easily handle the XPath selectors from the query request. This is another reason why constraints and selectors should remain separate in CMDBf (fortunately the specification is back to doing this properly).

Here is why I call this prototype CMDBf v2: The CMDBf effort (v1 or 1.1), in its current form of re-inventing a graph query, can succeed. Let’s assume the working group strikes a reasonable balance between completeness and complexity, and vendors choose to compete on innovation and execution rather than lock-in (insert cynical comment here). CMDBf may then end up being supported by the main CMDB vendors. It wouldn’t provide federation capabilities, but having a common CMDB query interface supported by the Big Four would help with management integration. And yet, while the value would be real, it would only provide a little help to solve a larger problem:

  • As a technology limited to IT systems management, it would be unlikely to see widely available tools (e.g. user consoles and language-specific libraries).
  • It wouldn’t get the kind of robustness and interoperability that comes from wide adoption. While pretty similar, there might be some minor differences in the various implementations. Once your implementation has been tweaked to work with the implementations from the Big Four, you’ll call it done. Just like SNMP, another technology that is specific to IT systems management (see it happen here).
  • Even if it works perfectly at the query level, it will just hasten the time when developers run into the real problem, model interoperability. CMDBf doesn’t help at all with this. In fact, it makes it harder by hard-coding some dependencies on an XML back-end (the XPath constraints).

In the long run, IT management has to become more automated and integrated. That’s a given. The way it happens may or may not go through CMDB-like configuration stores. But if it does, we’ll have to eventually move beyond CMDBf (v1) towards something that addresses the three requirements above. And federation. I don’t know if it will be called CMDBf v2, and/or if it will come from the DMTF (by then, the CMDBf brand might be an asset or a liability depending on developer experience with the specification). But I strongly suspect (”probability 0.8″ as a Gartner analyst might put it) that it will use semantic technologies. Because the real, hard, underlying problem is a problem of semantic integration. In that sense, David and Steve’s prototype is a sneak peek at what will come after CMDBf v1/1.1.

Pretty much since the beginning of CMDBf I have been pushing for it to ideally embrace SPARQL (with no success) or to at least stay close to it conceptually in order to make the eventual mapping/evolution smooth (with a bit more success). This includes pushing for a topological query language, trying to keep XML idiosyncrasies at bay and keeping constraints and selectors cleanly separated. Rather than working within the CMDBf group, David took the alternative approach of simply doing it. Hopefully this will help convince people of the value of re-using semantic web technology for IT systems management. Yes semantic technologies have been designed for a much more general use case. But the use cases that CMDB systems address are a subset of the use cases addressed by semantic technologies. It’s hard for domain experts to see their domain as just a subset of a larger problem, but this is the case here. Isn’t HTTP serving the IT management community better than a systems management-specific alternative would?

By the way, there is no inferencing taking place in the HP prototype. We are just talking about re-using an existing, well though-through graph query language. Sure OWL inferencing and some rules could be seamless layered on top of this. But this is in no way required to do (better) what CMDBf v1 tries to do.

And then there is the “federation” question. Who do you trust more to deliver this? A bunch of IT system management architects in DMTF or the web and query experts at W3C, HP Labs etc who designed and implemented SPARQL over many years? BTW, it sounds like SPQARL federation was discussed at WWW 2008, based on these meeting notes (search for “federation”).

20
May
2008

JSR262 public review ballot

by William Vambenepe

The Public Review Ballot for JSR #262 that took place in the Executive Committee for SE/EE has closed. I am not familiar enough with the JCP process to know exactly what this milestone represents. But the results are interesting in any case.

The vote narrowly passed with 6 yes, 5 no and 1 abstain.

The overiding concern listed by the “no” voters (and several of the “yes” voters) is the fact that JSR262 uses WS-Management (a DMTF standard) which itself makes use of specifications that have been submitted to W3C but are not currently in the process of standardization (WS-Transfer, WS-Eventing, WS-Enumeration). And that it uses an older version of a now-standard specification (WS-Addressing).

SAP makes the most insightful comment: that this is not really a JCP problem but a DMTF problem. Hopefully the DMTF (and Microsoft, since it controls the fate of the specifications in question) will step up to the plate on this. This is likely to happen. Even if the DMTF and Microsoft didn’t care about making the JCP happy (but they do, don’t they?), they will run into similar issues if/when they push WS-Management towards ANSI/ISO standardization.

Next to this “non-standard dependencies” issue, there is only one technical issue mentioned. As you guessed, it’s IBM whining about the lack of a WSDL to feed their tools. This is becoming so repetitive that I may eventually stop making fun of it (but don’t hold your breath, I am not known for being very good at ending long-running jokes). It is pretty ironic to hear IBM claim that without that WSDL you can’t implement the spec on JAX-WS when you know that the wiseman reference implementation by Sun and HP is based on JAX-WS…

19
May
2008

At the Semantic Technology Conference this week

by William Vambenepe

I am going to spend some time, starting tomorrow, at the 2008 Semantic Technology Conference in San Jose. I have a few ideas (on ways to use semantic technologies for IT management) that I am trying to validate, improve or kill, as appropriate. I will of course be interested in any discussion/presentation related to applying semantic technologies to IT management. But I am going there in a pretty open frame of mind. Peripheral vision is important when considering technology that is so generic in nature and that has been used in many different fields. In general, I am more interested in concrete projects, lessons learned, best practices etc than new raw technology. There is already a lot more raw semantic web technology available than we can hope to make use of in IT management anytime soon. The question is more around the best ways to practically and opportunistically deliver value in a field that has plenty of existing relational schemas, XML descriptors, semi-standard class models, semi-structured events and in-Joe’s-head-only domain knowledge nuggets floating around.

If you are going to go there and have any interest in the application of semantic technologies to IT management, I’d be happy to hook up.

15
May
2008

Various IT management stories

by William Vambenepe

Apparently Coté’s upstairs neighbors were having a party last night and he could not sleep. That’s good for us because as a result he bookmarked a long list IT systems management stories. Several of those picked my interest:

14
May
2008

WS-ManagementHammer: don’t do it but if you are going to do it anyway then…

by William Vambenepe

With the IBM/Microsoft/Intel/HP WSDM/WS-Management convergence now implicitly (if not yet officially) dead, it will be interesting to see what IBM is going to do with WSRF. WSRF is being used today, rarely explicitly but rather in an embedded fashion. People who use WSDM use it, people who use CDDLM use it, people who use the Globus Toolkit use it, etc. IBM could write off the convergence work (WS-ResourceTransfer, which was published as a draft, and WS-ResourceEnumeration and WS-EventNotification which were never published) and stick to using the existing WSRF specifications when they need the corresponding functionality. That’s what I hope they do.

Alternatively, they could decide to get the forceps out of the drawer. They can create a new, IBM-friendly (e.g. Fujitsu, CA, Cisco…) private consortium to take over the unfinished drafts (if the IBM/Microsoft/Intel/HP legal agreement allows this) or start new ones. Or they could go directly to W3C, OASIS or OGF and push for a new working group to do the work in the open (and since no-one else would really care about this work IBM should have relatively free hands there, the way Microsoft did in DMTF when IBM chose to boycott WS-Management). Why W3C would care and why OASIS or OGF would want to start commitees to obsolete their existing work is a separate question.

While I hope that IBM doesn’t try to push another pile of WS-* resouce management specifications on an industry that already has too many, if they do I hope that at least they’ll do it right. And that means doing away with the approach embedded in WS-ResourceTransfer. Having personally been involved in many iterations on this problem, I hope to have some insight to contribute.

Along the lines of the age-old parental advice “don’t do it but if you are going to do it then use a condom”, here is my advice to anyone thinking of doing another iteration on the WSRF question: don’t do it but if you are going to do it then be specific about what problem you are addressing.

First, let’s separate three scenarios.

Database query

WS-ResourceTransfer should not be seen as a way to query an XML database. Use XQuery for this.

REST

While architecturally it should be possible to build RESTful applications on top of WS-Transfer’s operations, this is simply not what is happening. WS-Transfer is being used either by CIM people (who get to it via WS-Management) or by big-SOA people (who get is as part of the whole WS-* stack) and neither of them is doing anything remotely RESTful. So just leave that aside and don’t see WS-ResourceTransfer as a way to do “fine-grained REST”. No REST user is loosing sleep over WS-ResourceTransfer being in limbo.

A flexible way to interact with a complex system

This is the use case that you should focus on. You have a system made up of many parts (e.g. a composite application or a server that is made of many components) that you can represent as an XML document. The XML repesentation contains some important information about the system, but it isn’t the system. There are identified resources within the system that have lifecycles, management capabilities and internal parameters. Not everything relevant is captured in the XML model. This is why it is different from an XML database.

In general, I don’t think that XML is the best way to represent complex IT systems. It has plenty of complications that are not relevant to IT management and it doesn’t elegantly support the representation of graphs, often the most natural way to represent such a system (more on this here). CMDBf, with its graph-oriented approach, is a better choice in general. But there are plenty of areas (especially smaller, well-defined, sub-systems) in which XML formats have been defined to represent systems. SCA and SML for example.

In the case where you are dealing with such an XML-described system, then there is value in standard ways to simplify interactions with the system and its parts. But here too, we need to distinguished different patterns rather than trying to handle them all in the same way.

Filtering/sequencing of returned data

Complex IT systems can generate a lot of configuration and/or monitoring data and often you only care for a small subset. For example, an asset record has dozens of elements (lease terms, owner, assigned user…) but you may only care to retrieve the date the lease expires. When you do a GET on the record, you want to qualify it by specifying that only that date needs to be returned. That’s what WS-RP, WS-RT and the WS-Management wsman:TransferFragment header allow. In a variation of this, you want all the data but you don’t want it in one go, you want to pull it piece by piece. That’s what WS-Enumeration gives you. The problem with all these specifications is that they only offer that feature when you are retrieving the resource representation (a WS-Transfer GET or equivalent), not for other operations. But how is this different from invoking an AirlineBooking operation and saying that you only want to be sent the confirmation code, not the full itinerary, equipment type, assigned seat, etc? Bundling this inside WS-RT (or equivalent) is not helpful. A generic SOAP header that can go on any message would be more appropriate (the definition of this header would need to pay special attention to security considerations, especially if the response is signed, because it could be abused to trick the server into sending, and signing, specifically-crafted messages).

Interacting with a sub-element of the system

If you have a handle to a computer system resource and you know that it has one CPU and that this CPU is represented by the /comp:CPU element of the system, why would you need to use some out-of-band discovery mechanism to interact with that CPU? It’s right there, you can see it, you can point to it. Surely there must be a way to address operations to it directly, right? WS-Management tries to do it with its wsman:Selector mechanism, but the selectors are not tied to the model and require, effectively, a separate out-of-band agreement for addressing. There shouldn’t be a need for such an additional agreement once an agreement has already been reached on the model.

What is needed is a way, for systems that have a known XML model, to address message to subpart by using the model itself to support that addressing. Call it SOAPy mashup if you want to feel like you are part of the cool kids. I described such a mechanism a while ago. In effect, it is an improvement on wsman:Selector that an eventual new iteration of WSRF should at least consider.

In some cases, namely when the operation is a WS-Transfer GET, this capability overlaps with the “filtering of returned data” capability. One way to look at it is that you are doing a GET at the level of the overall computer system and filtering the results down to the part that represents the CPU. Another way to look at it is that you are pinpointing the message to a subset of the model (the CPU part) and doing an unmodified GET on it. It doesn’t matter how you choose to think about it. In my proposal, these two ways produce the same message. Like the wave view and particle view of a photon, that in the end, describe the same physical entity with each being the best representation for a set of situations.

The problem with WS-RT and its predecessors is that it doesn’t recognise that this is just the intersection of two orthogonal concerns (filering of output versus addressing of sub-elements) and only handles that intersection.

Interacting with a set of resources as a set

The same kind of expression (typically XPath) that lets you point at a sub-element inside of a system also lets you point at a set of such sub-elements. But even though from an XPath perspective there isn’t much of a different (the first one just happens to return a nodeset that contains only one node), from an architectural perspective it is a very different use case. If you want to support such a use case then you have handle it as such and define all the associated semantics (sequential/parallel execution, fault handling, partial completion, resource-specific permissions…). You can’t just cross your fingers and assume that you get such features “for free” just because XPath can return a nodeset.

I know that this post illustrates a way of giving free advice that virtually ensures that it gets ignored. Similar (if you’ll allow the big stretch) to the way Chirac and Villepin were arguing againt an Iraq invasion in ways that probably reinforced the Bush administration’s determination to do it. When will the world finally learn to appreciate the oh-so-slightly obnoxious undertone that is inherently French (because, let me tell you, we’re not about to loose it)? At least, when my grandchildren ask me “where were you when IBM invented WS-ManagementHammer?” I can point to this post and say “I tried to stop it, I tried”.

[UPDATED 2008/5/15: How timely! Just after publishing this I find, via Coté, what looks like another example of French abrasiveness in the systems management world: the attitude, name and the way Jeff ends with a French-language quote make it quite likely that the "Jacques" person discounting the fact that his company's SNMP agent is broken is indeed a compatriot. French obnoxiousness aside, and despite my respect for standards, my advice to Jeff is that if a given SNMP agent works with HP, IBM, BMC and CA you will probably save yourself time in the long run by finding a way to support it (even if it is not spec-compliant) rather than getting the vendor to change. There are lots of sites out there that work fine with Firefox and IE but are not compliant with Web standards. Good luck getting them all fixed.]

[UPDATED 2008/7/14: I don't really plan to turn this post into a ongoing set of updates about "French attitude" but since today is Bastille Day I'll point to this map of the world as seen from Paris. If I wasn't on strike right now, I'd explain why the commenter is wrong to assert that "French self-deprecating humour" is rare.]

13
May
2008

Oracle Enterprise Manager in the news

by William Vambenepe

I missed this good review of Oracle Enterprise Manager (OEM) by eWeek’s Cameron Sturdevant that came out almost two months ago. It is “good” in the sense that it is well researched and well written but it is also “good” in the sense that it is a very positive review. The only drawback listed is the price of some of the features. But you have to evaluate these numbers in comparison to productivity gains of your IT management staff. Or, even more compellingly, in comparison to the cost of business disruption that can result from insufficient management insight into the applications.

I got to this review through this very nice blog post in which my colleague Chung Wu (a director of product management for OEM) describes step by step the key role that OEM plays in effectively managing Oracle technologies and in allowing a smooth and controlled evolution of the deployed portfolio.

12
May
2008

Management product releases

by William Vambenepe

A couple of product updates related to applications management were announced over the last couple of weeks:

  • My ex-colleagues at HP working on SOA management have released a new version of SOA Manager (the product that originated with the TalkingBlocks acquisition, when coolness first entered the gloomy 42-Lower floor of HP Cupertino) plus some SOA-buzzword-compliant improvements to Mercury-inherited products (testing tools and BAC). Or so at least says this article (I couldn’t easily find any specifics on the HP site).
  • The JBoss guys announced last week version 2.0 of JBoss ON (Operations Network) their application management console. I assume it is a follow-on to the previously announced work with Hyperic even though the press release does not mention anything about it.

06
May
2008

System Center “Cross Platform Extension”: too many distractions

by William Vambenepe

I was hoping that by the time MMS was over there would be more clarity about the “Cross Platform Extension” to System Center that Microsoft announced there. But most of the comments I have seen have focused on two non-technical aspects: Microsoft is interested in heterogeneous management and Microsoft makes use of open source. That’s also the focus of Coté’s coverage.

So what? Is it still that exciting, in 2008, to learn that Microsoft recognizes that Linux and OSS are major players in enterprise computing? If Steve Ballmer eventually gets hold of Yahoo, do you think his first priority will be to move all the servers to Windows or to build up its search and advertising audience? It’s been now 10 years since the Halloween documents came out. They can be seen as the start of Microsoft’s realization that Linux/OSS are here for good. It is not surprising to see that one of their main authors is now the driving force behind WS-Management, an effort that illustrates the acceptance of heterogeneity and the need to deal with it (on Microsoft’s terms if possible, of course). The WS-Management effort started years ago and it was a clear sign that Microsoft knew it had to tackle heterogeneous management (despite the reassuring talk that “it’s all about making Windows the most manageable platform” to HP and others). Basically, Microsoft is using WS-Management to support heterogeneity without having to do too much work: by creating an industry standard that everyone writes to and that Microsoft uses internally. Heterogeneous management is intrinsic to DSI if DSI is to be anything more than a demo.

But all of this was known before MMS 2008 to anyone who was paying attention. Instead of all this Microsoft/OSS/heterogeneous talk, I am a lot more interested in the technical aspects of the “Cross Platform Extension”.

OpenPegasus has been around for a long time, as a C++ CIMOM with a bunch of associated providers and CIM-XML interoperability over HTTP with CIM clients. I don’t know where WS-Management support was on the OpenPegasus development timeline, but even without Microsoft getting involved it would have eventually happened. And this should have been sufficient for System Center to access the CIMOM (BTW, does System Center not support CIM-XML when WS-Management is not present and if it does then what is different in practice with WS-Management?).

I can see how Microsoft would bring some extra (and much welcome) development resources for the WS-Management implementation (BTW the guys at Intel already have an open-source C implementation of WS-Management) as well as some extra marketing/visibility/distribution. Nice, but not earth-shattering. Do they bring anything else to OpenPegasus?

And what else is in the “Cross Platform Extension” in addition to an OpenPegasus WS-Management-capable CIMOM? Is there any extra modeling capability beyond CIM? Any Microsoft-specific classes? Any discovery/reconciliation capability? How much actual configuration management versus just monitoring? Security? Health models? Desired state management? Or is it just a WS-Management CIMOM? Any pointer to specific information is welcome.

Of course the underlying question is whether others than Microsoft can manage resources that have an OpenPegasus-based System Center management pack on them. The Open Management Consortium guys have talked about an open management agent. Could, against all expectations, Microsoft be the one delivering it?

In the IT management world, there are the big 4 (HP, BMC, CA and IBM), the little 4 (Zenoss, Hyperic, GroundWorks and openQRM) and the mighty 3 (Oracle, Microsoft and EMC). Sorry John, I am reclaiming the use of the “mighty” term: your “mighty 2″ (or 2.5) are really still the “little 2″ (or 2.5). At least for now.

The interesting thing is that in that industry configuration there are topics on which the little ones and the mighty ones share common interests. For example, the big 4 have a lot more management packs for all kinds of resources, built up over the years. Some standard-based mechanism that partially resets the stage helps the little ones and the mighty ones better compete against the big 4. Even better if it has an attractive (and extensible) implementation ready in the form of an agent. But let’s be clear that it takes more than a CIMOM to make a management pack. You need domains-specific expertise in the form of health models, deployment/configuration scripts and/or descriptors, configuration validation, role management etc. Thus my questions about what else (beyond CIM over WS-Management) Microsoft is bringing to the table. SML and CML are supposed to address this space, but I didn’t hear them mentioned once in the MMS coverage.

[UPDATED on 2008/5/7: Another perspective on Microsoft and open source: Microsoft Ex-Pats Developing Open Source Software Outside of Redmond]

[UPDATED 2008/5/7: I got an answer to the question about System Center support for CIM-XML: it doesn't have it. So indeed it's either WS-Management of WMI. If you're a Linux box, that means it's WS-Management.]

29
Apr
2008

Oracle/BEA, WS-Management and MMS: announcements of the day

by William Vambenepe

A few announcements came out today.

The good news: Oracle’s acquisition of BEA closes. Unobstructed technical work can start.

The conveniently-timed news: WS-Management officially a standard.

Speaking of MMS 2008, any announcement there? Not much so far, as explained by Ian Blyth. If I parse the cross-platform part of the press release correctly, it says that management of non-Windows resources by Operations Manager is based on WS-Management, but WS-Management alone is not enough so Microsoft is providing a development kit for several non-Microsoft operating systems. It will be interesting to see what exactly is produced by these management packs. Can they be called on by management tools other Operations Manager or is the stuff that rides on top of WS-Management too proprietary to allow this? No word on SML/CML.

By the end of the week we may have a clearer picture, including what’s going on with the previously-announced reset on System Center Service Manager. Coté is on the scene and will undoubtedly share his thoughts.

As a side note, the way the MMS main page loads betrays the fact that, in 2008, Microsoft (or more likely its event marketing contractor) is using the same clueless HTML design approach that I first saw in 1995 and recently wrote about. All the text in the center of the MMS home page is contained in one large picture (available here). They didn’t even bother with a “ALT” field, so good luck to blind users. The part that says “Registration Overview Page” was made blue and underlined to suggest that it is a link, but it is just a part of the picture. Which, presumably, was supposed to be turned into a link using an image map. Well, turns out they can’t even get that right.

They tried to use a client-side image map (not available in 1995) but somehow the actual map code is commented out in the HTML source:

<!--<map name=Map>
  <area shape=RECT coords=18,549,210,572 href="registrationoverview.aspx">
  <area shape=RECT coords=17,596,222,634 href="registrationoverview.aspx">
</map>-->

As a result, the single most preeminent link on the home page is dead. And there is no server-side image map mechanism as a backup (which I remember used to be best practice when client support for client-side image maps was spotty).

Looking at the HTML source also reveals that tables are over-used. That’s the kind of HTML I can write, and I don’t mean that as a compliment.

[UPDATED 2008/5/5: As expected/hoped, Coté did share his thoughts on this "cross-platform" move from the MMS floor.]

10
Apr
2008

Between skinny and bloated

by William Vambenepe

Spring’s Rod Johnson writes today about the future he sees for Java Bloatware (his unkind term for Java EE middleware). Of course, as Mr. Spring, he is far from neutral. Of course he is focusing on a certain class of applications (web-centered, mostly greenfield, which is a huge - and sexy - segment, but not in any way the only kind of applications). Of course he underestimates how established technology that works remains used long after it may have ceased to be the optimal solution for new developments. But even taking all that into account, he makes some good points about the proliferation of rarely-used capabilities in Java EE and the associated cost. Most of those points are well understood and are driving the more modular approach taken by Java EE 6. As well as the adoption of OSGi (see here and here for BEA’s example). In addition, as Rod mentions, the JCP now has to share the playground with other framework standardization efforts like SCA.

The most interesting part of Rod’s post from my perspective, is this prediction:

“The market will need to address the gap between Tomcat and WebLogic/WebSphere. Currently an important part of the market is neglected. The majority of Java web applications are most at home on Tomcat. A minority actually want some of the more esoteric functionality of a full-blown application server, such as JCA, or specialized capabilities such as distributed transaction management. But a larger minority need some of the operational and management features of those products, but are not interested in the esoteric APIs and the bloat they bring along with them. As more and more end user companies look to phase out legacy application servers in favor of better suited technologies, there will inevitably be a response to market demand, with products that hit the sweet spot and bridge this gap.”

Right on. This is the second time in a week that we see an acknowledgment of the importance of application manageability coming from SpringSource. Whether this mid-point demand will be met from the top down by a more modular Java EE stack or from the bottom up by building on top of Tomcat (or some non-Java HTTP server) remains to be seen. The two aren’t exclusive either.

I expect that the hosted application frameworks like the recently announced Google App Engine will also aim at that “more than Tomcat, less than J2EE” sweetspot. But the cost/benefit formula of a more full-featured (or “bloated” if you prefer Rod’s terminology) environment might turn out to be different in a “hosted framework” situation.