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ITIL certification for Oracle IT Service Management Suite (Pink Elephant)

In Everything, IT Systems Mgmt, ITIL, Oracle on August 8, 2008 by @vambenepe

The Oracle IT Service Management Suite (meaning the combination of Oracle Enterprise Manager and Siebel Service Desk) has earned a V2 certification for ITIL from Pink Elephant. More specifically, the Suite covers six of the seven processes: Incident, Problem, Change, Configuration, Release and SLM.

Here is the “Pink Verified” list.

[UPDATED 2008/9/9: Here is the corresponding press release.]

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