ITIL certification for Oracle IT Service Management Suite (Pink Elephant)
by William VambenepeThe Oracle IT Service Management Suite (meaning the combination of Oracle Enterprise Manager and Siebel Service Desk) has earned a V2 certification for ITIL from Pink Elephant. More specifically, the Suite covers six of the seven processes: Incident, Problem, Change, Configuration, Release and SLM.
Here is the “Pink Verified” list.
[UPDATED 2008/9/9: Here is the corresponding press release.]