We can find on the Register site a Microsoft-sponsored report by Freeform Dynamics on the daily frustrations of IT management work. The results are introduced as “surprising and interesting” but I don’t see where the surprise comes from. The main take-away is that the tools and systems that support IT management are fragmented and that better integration is needed. This is very true but hardly qualifies as a surprise unless you’ve been living in a PowerPoint world (where the boxes are always nicely layered and connected – after all there even are built-in functions in PowerPoint to polish this lie by ensuring that objects look well distributed and aligned). But the report is still an interesting short read.